Last Updated: 06/01/2024
1. Shipping Locations
Syche Fix currently offers shipping services to customers in all regions of Nigeria. Please note that shipping availability may vary based on your location.
2. Order Processing Time
a. Processing Time: We aim to process all orders the same day the order is placed (excluding weekends and holidays) after payment confirmation.
b. Order Confirmation: You will receive an email confirmation with your order details once your payment has been confirmed.
3. Shipping Methods and Costs
a. Shipping Options: We offer the following shipping options:
- Home Delivery (Within Lagos Only)
- Park Pickup Delivery (Outside Lagos)
b. Shipping Costs: Shipping costs are calculated based on your location and selected shipping method in your order. Shipping costs will be displayed at checkout before you complete your purchase.
c. Free Shipping: We offer free shipping for orders over ₦40,000 within Lagos only.
4. Estimated Delivery Times
a. Delivery Times: Estimated delivery times may vary depending on your location. Delivery times typically range from 1 to 2 days within Lagos and 3 to 5 days outside Lagos.
b. Delays: While we strive to meet these estimated delivery times, please note that unforeseen circumstances, such as weather conditions, traffic jams, or issues with our courier partner, may occasionally cause delays. We appreciate your patience in such situations.
5. Tracking Your Order
a. Tracking Information: Once your order has been received, you can track the status of your order by entering your order number and email address here on our website.
b. Order Tracking Assistance: If you encounter any issues or need assistance tracking your order, please contact our customer support team here.
6. Missing or Damaged Shipments
a. Missing Shipments: In the rare event that your order does not arrive within the estimated delivery time frame, please reach out to us at store@sychefix.com We will initiate an investigation and work to resolve the issue promptly.
b. Damaged Shipments: If your order arrives damaged, please take photos of the damaged packaging and products and contact us immediately at store@sychefix.com. We will assist you in filing a claim with the carrier and ensuring a satisfactory resolution.
7. Contact Information
If you have any questions, concerns, or require further assistance regarding shipping and delivery, please contact our customer support team here.
By placing an order with Syche Fix, you acknowledge and agree to abide by this Shipping and Delivery Policy