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Upon payment, you will receive a confirmation email to confirm your order, we aim to process and send item out for delivery in time. You will get an email to confirm when your order has been processed and on its way (with tracking code).

Delivery within Lagos takes 1-2 days depending on delivery package chosen during checkout (same day and next day delivery). If after 2 days you haven’t received your item, kindly contact us using the form below. 

For orders outside Lagos, we aim to deliver within 3-5days depending on location. Please bear with us.

You can also track the status of your order delivery on our Track your order page

We are sorry to hear that you receive a damaged, wrong or shortage item. Please ensure that you report using our contact form below within 72 hours of receipt and we aim to resolve within 3 working days. We may ask that you provide a proof by sending a picture of the damaged product.

To return an item to Syche Fix kindly visit our refund and returns policy page

Unfortunately not, we do not have a payment on delivery option available however, you can return an item if you are not satisfied with your purchase. Kindly visit our refund and returns policy page for more information on returns.

To learn more about Syche Fix’s perfume subscription products, kindly visit our perfume subscription poilcy page

Absolutely, we understand that the authenticity of products, especially when it comes to fragrances, is a significant concern for customers. At Syche Fix, we are committed to assuring our customers that every single perfume item we sell is 100% authentic, without exception.

Shop with confidence, knowing that each fragrance, each gift, carries the mark of authenticity that defines our dedication to your satisfaction.

We are sorry to hear that we haven’t answered your question yet. You could contact us using the form below or through any of our other contact channels and we will be able to answer your questions.